The Ellwanger Estate

Reser­va­tions Policy

OUR RATES

• Rates may be changed with­out notice and do not include state or local taxes (which are cur­rently 14 %). Rates may also be changed for spe­cial events, hol­i­days or sea­sonal promotions.

MAKING YOUR RESERVATION AND DEPOSITS

• If you book by phone or in per­son, we require a 50% deposit within 7 days of mak­ing the booking.
• If you book on line the 50% deposit will be charge imme­di­ately if your first or sec­ond choice of room is available.
• In the event that we have to sug­gest other room choices to you, no charge will be made until you con­firm that the alter­na­tive room is accept­able to you.
• We pre­fer deposits to be paid by per­sonal check. We also accept Visa, Mas­ter­Card, Dis­cover and Amer­i­can Express via paypals.

PAYING YOUR BALANCE

• Pay­ment of the bal­ance of the bill is required on arrival in cash, traveler’s checks, per­sonal checks or credit card. There is no refund for early depar­tures or short­ened stays.

WHAT IF YOU HAVE TO CANCEL?

• Deposits on rooms can­celled 14 days or less of the arrival date are refunded only if the each room is re-let for the entire period of the book­ing, less $30.00 can­cel­la­tion fee per room booked.
• At all other times deposits on rooms can­celled more than 14 days prior to the arrival date are refunded less a $30.00 can­cel­la­tion fee per room booked.
• Deposits on a reser­va­tion can­celled at any time prior to a stay over major hol­i­day peri­ods or any other spe­cial event period are NON REFUNDABLE.

YOUR ARRIVAL AND DEPARTURE TIMES

• Our nor­mal check-in times are between 3.00pm and 9.00pm.
• If you arrive ear­lier than 3.00pm and your room is ready we will hap­pily check you in. If your room is not ready, you can leave your car in the park­ing lot, go and have lunch and check in after 3.00pm.
• If you are arriv­ing after 6 pm, please call to advise us of your arrival time.
• If it is likely that you will not arrive until after 9.00pm, we have a late check-in pro­ce­dure which we will explain to you when you call or email.
• Check­out for guests and their cars is at 11 am.
• These times may be changed by prior arrangement.

PETS

• We regret we can­not accom­mo­date pets of any kind.
• How­ever, if you have a dog or cat with which you want to share the Rochester expe­ri­ence, board them at Camp Bow Wow located at 85 Mush­room Blvd, Rochester, NY 14623, phone: 585–613-WAGS (9247).